Welcome to Eon

Account Manager - Client Success 

Join us in driving sustainable business model transformation at the intersection of fashion, technology and circular economy. 

We welcome big thinkers & ideas.

Position: Account Manager - Client Success

Eon is the place for you if you’re interested in working for a company that sits at the intersection of technology, fashion and sustainability and dedicated to enabling circular business model transformation across industry.

About the Opportunity

We are looking for an experienced Account Manager on our Accounts team who has a desire to build long-term relationships with a portfolio of fashion retail clients, across a variety of key business executives and stakeholders in a fast paced and evolving industry landscape. The Account Manager will liaise between clients and cross-functional external and internal teams to ensure the timely and successful delivery of our products and solutions. The Account Manager will manage, drive and develop client accounts to initiate and maintain ongoing relationships with clients. 

 

We seek diversity of thought and encourage applicants with all backgrounds to apply.

 

Location 

New York, NY is preferable 

San Francisco Bay Area 

Key Responsibilities (How you will contribute)

 

Account Management and Success

  • Be the primary point of contact for brand and retailer client accounts; manage new accounts including connected product launches from development to launch

  • Build strong client relationships for new accounts and maintain existing accounts, delivering exceptional client service on a day-to-day basis

  • Lead key innovation projects, overseeing project development from concept, through pilot, to implementation and scale (about 5-10% of overall project portfolio)

  • Develop project plans for initial client product launches; oversee the execution of the project plans and timelines, and track execution. Communicate status to clients and ensure their needs are met,  and lead cross functional collaboration including Supply Chain, Product Sustainability/Circular Economy, Technology, Ecommerce and Digital Technology teams for implementation.

  • Oversee the business processes associated with client accounts, including Software and Licensing Contracts with Clients,  onboarding, and renewals

  • Oversee the development and maintenance of account service and client-related documents such as meeting agendas, documenting discussions, proposals, presentation decks, kick off materials  and other client communications and correspondence

  • Be an expert in your clients’  business—understanding their corporate  strategies and digitization goals to deliver tailored strategies, optimize impact and meet (surpass) client expectations.   

  • Pursue new accounts and clients—deliver pitch presentations, demos, and client presentations

  • Teach junior employees how to service the account

 

Account and Client Retention

  • Develop client and account retention strategy; launch strategy company-wide

  • Responsible to maintain client and account retention

  • Forecast and track key account metrics and share with account owners

 

Product Insights & Optimization

  • Monitor and analyze customer's usage of our product and prepare

  • Be an expert on our technology solution, and how it can deliver value for brands and retailers

  • Capture Product Insights to share routinely with internal cross functional teams to support Product optimization

Key Skills, Abilities And Experience Required

  • Bachelor’s degree in related field (optional)

  • 7+ years experience in related industries, including apparel, technology, sustainability or circular economy.

  • Proven account management or other relevant experience

  • Proven ability to manage multiple projects at a time while paying strict attention to detail

  • Strong understanding of circular economy and connected/digital products concepts and practices 

  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of a company and organization, including executive and C-level

  • Excellent organization and time management skills

  • Experience in delivering client-focused solutions based on customer needs

  • Ability to work as part of a team and manage multiple projects simultaneously, prioritize essential activities, and meet deadlines

  • Exceptional phone and video presence and professional communication skills; proven ability to remain composed when faced with difficult issues and tight deadlines.

  • Must be proficient in G-Suite (Google Drive, Gmail, Google Docs) and Microsoft Office Suite, specifically Excel.

  • Familiarity with project management tools such as Asana, Salesforce, Slack is a plus.

  • The employee must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

 

You are:

  • Excellent listener, negotiator and presenter 

  • Concise and effective communicator

  • Strategic,  critical, and creative thinker, listen carefully, and can solve difficult problems

  • Natural relationship builder with integrity, reliability and maturity

  • Proactive and curious with excellent collaborative skills 

  • Always looking for ways to improve inefficient processes

 

How to apply 

Please submit your resume and cover letter to connect@eongroup.co. 

Eon values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, gender identity, race, color, religious beliefs, disability, sexual orientation , age or marital status.

CONTACT

connect@eongroup.co

Eon Group Holdings Inc.

400 Park Avenue South 

New York, NY 10016

© 2020 by Eon Group Holdings, Inc. 

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